Privacy Policy

Last updated: June 2025

Overview

Arcadia Servers ("we", "us", or "our") operates arcadiaservers.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our services you agree to this policy.

Information We Collect

We collect information in two ways:

  • Information you provide: When you sign up for hosting, contact support, or fill out a form, we collect your name, email address, billing address, and payment details (processed securely by our payment provider).
  • Information collected automatically: Server logs record IP addresses, browser type, pages visited, and timestamps. This data is used solely for security, abuse prevention, and improving performance.

How We Use Your Information

  • Provision and management of your hosting account
  • Processing payments and sending invoices
  • Sending transactional emails (account alerts, security notices)
  • Responding to support requests
  • Detecting and preventing fraud or abuse
  • Improving our infrastructure and website based on aggregate, anonymized usage data

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

Cookies

We use strictly necessary cookies to keep you logged in to your account and maintain session state. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this will prevent you from staying logged in to the control panel.

Data Retention

We retain your account data for the duration of your subscription and for up to 90 days after account closure. Billing records are kept for 7 years to satisfy legal and tax obligations. Server logs are purged after 30 days.

Third-Party Services

We use a small number of carefully selected third parties to operate our service — including a payment processor and an email delivery provider. These processors act as data processors on our behalf and are contractually required to protect your data. We do not use third-party analytics or advertising platforms.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to or restrict certain processing activities
  • Receive a copy of your data in a portable format

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Security

All data is transmitted over TLS. Sensitive credentials are stored hashed and never in plaintext. Access to production systems is restricted to authorised personnel and protected by multi-factor authentication.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated to active customers via email at least 14 days before they take effect. The "last updated" date at the top of this page reflects the most recent revision.

Contact

Questions about this policy? Reach us at [email protected] or through the contact page.